Solving the Roku connectivity issue 

When you go through all these gadget journals, you might find that the Roku gets established as the 
best everywhere it goes. It is a super slick device in terms of features and working. The setup process 
for the device is also easy and the Japanese brand gets full marks for it’s non-show off attitude 

But as you try to connect this device to the internet, that’s where the problem arises. One of our 
colleagues had a bitter experience while she tried to link the gadget and failed. It took the help of a 
customer panel member to sort out the issue in the end. 

Perhaps! It is never about the device. It was always about the internet service and the factors that lie 
around it. Read this blog to wither off any hassle related to the connectivity and what are the things 
to be done in particular 



The Detailed Fix 
Follow the steps to perform a detailed process and sort out the connection issue: 

1.Firstly, you need to login to the router and you have to enter this IP address in the URL bar 
2.Then hover to the DNS Alternatives and check whether the Roku uses an external IP address 
3.Here you have to replace the address with a public DNS and that’s when all hell breaks loose 
4.Now you have to save the settings that you had just configured 
5.After this, run the Roku setup process again and see whether the gadget is connected to the 
router 
6.You can leave the gadget disconnected for some time and make sure that you have set the DNS 
properly 
7.Once you complete the process, you can be ready to go.  
Finally, you can watch all the shows that you like and get a marvelous experience 


Troubleshooting 

The method we saw earlier was a bit more advanced. For simple errors, you might need to check out 
the setup manual and take note of the guidelines to get a vision of how the Roku device works and 
how the errors can be sorted out: 

1.Restart the modem or the router and see if the error remains 
2.Factory reset the whole system as it might tackle the hassle 

For more ideas, you can directly contact our support team and get the issues fixed on time. Surf to 
my.roku.com to know more in general.

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